PrestaShop maintenance: what's included and yearly cost

It's Monday, you log in to check the weekend's orders and the checkout button doesn't respond, or a module asks to be updated and you don't know whether it will break something. PrestaShop maintenance exists so that Monday morning isn't your problem: someone who knows your shop keeps an eye on it, updates it carefully and has hours set aside for whatever comes up. At BK Modules, PrestaShop maintenance for one shop costs between €590 and €1,790 a year, depending on the hours of work you need.

What is PrestaShop store maintenance?

It's a yearly service to look after a shop that already works. It's not about building anything new, but about keeping what you have up and running, up to date and with someone behind it who answers when something goes wrong.

It covers one shop: its domain and its staging environment, which is a copy of the shop where changes are tried out before touching the real one. To work on it, we need access to the shop's back office and to the server.

What does PrestaShop maintenance include?

All plans include the same things. The only difference between them is the number of working hours per year.

• Hours for fixes and small changes. They're used to fix problems in the shop and to adjust what already exists: PrestaShop and module settings, texts, styles or the position of a block in the theme.
• Your modules kept up to date, tested first. When a module's developer releases a version compatible with your shop and you're entitled to it, we install it. We test it beforehand so it doesn't break anything.
• Alerts if the shop goes down. The shop is monitored: if it stops responding, we know about it.
• A reply in under 12 hours, 7 days a week. We work every day, weekends included: when you write to us, the first reply arrives in under 12 hours.

It's done by the same people who build PrestaShop modules, so we know the shop from the inside, not just from the back office.

How much does PrestaShop maintenance cost per year?

There are three plans. All are paid once a year and renew automatically every year on the same card.

Module updates and monitoring come with all three. The hours are what you choose.

You sign up directly on the PrestaShop maintenance page: choose the plan, pay at checkout and it's active straight away. If you don't have an account yet, you create one in a minute during checkout. Each renewal generates its own invoice, which you'll find in your account.

How many maintenance hours do I need?

It depends on how much you change the shop and how many modules it has. A simple way to decide:

• 14 hours suit a stable shop that rarely changes and just needs someone to monitor it, update it and fix the odd problem.
• 24 hours give you room if every few months you ask for a tweak: changing a text in the theme, moving a block, reviewing a module's settings.
• 45 hours are for shops with lots of modules or frequent requests, where you want hours always available without thinking about it.

Hours are counted by actual working time, in 15-minute increments. A small tweak uses a quarter of an hour, not a whole hour.

What if I have hours left over or run out?

Hours are for each year. Unused hours don't carry over to the next year, so it's worth choosing the plan that matches what you'll really ask for.

If you run out early, you have two options: the extra work is charged as a one-off support hour, or you move up to a plan with more hours.

Hours belong to the shop on the plan. If you have two shops, each one has its own plan.

What isn't included in maintenance?

Maintenance looks after what you already have. Anything that's a project in its own right is assessed and quoted separately:

• Moving to a new version of PrestaShop or of the theme. Updating PrestaShop, even to a patch of the same version, or the shop's theme is quoted separately.
• Custom-modified modules and licences or renewals for other developers' modules.
• The server: changes of PHP version, hosting, email, domain or certificates.
• Running the shop day to day: adding products, changing prices, handling orders, returns or promotions.
• Marketing and design: SEO, campaigns, analytics, copywriting, photos or a redesign.
• New development, integrations, migrations and training.

If you ask us for something on this list, we can use hours from your plan to look into it and prepare a proposal. If you accept it, those hours go back into your plan.

And if what you want is to grow the shop with custom development, SEO or branding, that's what the Evolution Plan is for, which is quoted individually.

What if I have an urgent problem and no maintenance plan?

You don't need to sign up for a whole year to get out of a tight spot. If the shop breaks, you can buy a technical support hour for €45 and we'll get on it. If the fix needs more time, we send you an estimate before going further and you decide.

Can I cancel maintenance?

Yes. You cancel whenever you like from "My subscriptions" in your account, no questions asked. You keep everything you signed up for until the end of the year already paid and, after that, you aren't charged again. Until that date arrives, you can undo the cancellation with one click.

The next renewal date and its amount are always visible on that same screen, so you always know when and how much will be charged.

Want someone to look after your shop this year?

Choose the hours that fit your shop, pay on the same page and, from that day on, your modules and your fixes are in the hands of people who know PrestaShop from the inside.

See the maintenance plans